Privacy Policy

Introduction

GO WILD RV (Australian Caravan Dealership) is committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information, and what choices and rights you have regarding your information.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information when you:

• Submit an enquiry form on our website
• Request information about a model or stock listing
• Request a brochure or virtual tour access
• Subscribe to updates about new stock or models
• Contact us via our service request form
• Email or call us directly

This information typically includes:

• Contact Information: First name, last name, email address, phone number, postal code
• Enquiry Details:The nature of your enquiry, models you're interested in, messages you provide
• Consent: Your consent preferences regarding contact and marketing communications

1.2 Information Collected Automatically

We automatically collect certain information when you visit our website, including your IP address for rate limiting purposes and to detect fraudulent submissions. This information helps us prevent abuse of our forms and maintain service quality.

1.3 Cookies and Analytics

We use Google Analytics and Google Tag Manager to understand how visitors use our website. These services may collect information about your browsing behaviour. Visit Google's Privacy Policy for more information about their data practices.

2. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries and provide the information or services you requested
• Contact you about your enquiry or interest in a vehicle
• Send you brochures, pricing information, or product details
• Notify you about new stock, models, or services (only if you've opted in)
• Provide customer support and troubleshoot issues
• Comply with legal obligations and prevent fraud
• Improve our website, services, and user experience
• Analyse website traffic and user behaviour through aggregated, anonymised data

3. How Long We Keep Your Information

3.1 Enquiry Records

We retain your enquiry records for 2 years from the date of submission, unless:

• You request deletion of your data (see Section 6)
• We are required by law to retain or delete the information
• The information is needed to resolve disputes or enforce our agreements

3.2 Marketing Communications

If you've opted in to receive updates or marketing communications, we'll retain your information until you unsubscribe or request deletion.

3.3 Logs and Security

We retain IP address logs and security-related information for up to 90 days to prevent fraud and maintain system security.

4. Who We Share Your Information With

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

4.1 Internal Use

Our sales and customer service team members may access your enquiry to provide appropriate follow-up and service.

4.2 Service Providers

We use third-party service providers (such as Supabase for database storage, AWS for hosting, and email services) to operate our website and process enquiries. These providers are contractually obligated to keep your information confidential and secure.

4.3 Legal Compliance

We may disclose your information if required by law, court order, or to protect our legal rights, privacy, safety, or property.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure database encryption (Supabase)
• HTTPS/SSL encryption for data in transit
• Rate limiting to prevent abuse and unauthorised access attempts
• Role-based access controls for staff
• Regular security reviews and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to request a copy of the personal information we hold about you and to request corrections if the information is inaccurate or incomplete.

6.2 Deletion (Right to Be Forgotten)

You have the right to request deletion of your personal information, subject to certain exceptions (such as legal retention obligations). We will delete your enquiry record upon request, unless we have a legal basis to retain it.

6.3 Opt-Out of Marketing

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "Unsubscribe" link in any marketing email
• Updating your preferences by contacting us (see Section 8)

6.4 Data Portability

Upon request, we can provide your personal information in a portable format so you can transfer it to another organisation.

6.5 Exercising Your Rights

To exercise any of these rights, please contact us using the details in Section 8. We will respond to your request within 30 days.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it immediately.

8. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

We will make every effort to respond to your enquiry promptly and address any concerns you may have.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Your continued use of our website following the posting of revised Privacy Policy means you accept and agree to the changes.

10. Compliance with Laws

GO WILD RV operates in compliance with applicable privacy laws in Australia, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you believe your privacy has been breached, you also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).